Shipping & Returns
At Philadelphia Luthier Tools & Supplies we pride ourselves with our fast shipping. All orders are shipped same day if placed by 2pm EST Monday through Friday. After 2pm EST they will ship the next business day. Even our custom orders ship within 48 hours. We use USPS to ship your order and provide you with the lowest shipping prices available.
For our international customers:
We ship the majority of our international shipments using a USPS international consolidator(Ascendia USA). The economy international shipping service usually arrives within 2-4 weeks and would be delivered by your local postal carriers. Priority orders usually arrive within 1-2 weeks. Every now and then an order can take a little longer to arrive. Most shipping delays are related to the receiving countries customs processing
There is no carrier insurance included in the economy shipping service. Other services include a minimum of $100 of insurance. A claim for lost package cannot be opened until at least 6 weeks has passed.
**Shipping during the COVID-19 Pandemic** - Delivery times have increased substantially during the pandemic because of the lack of transportation and travel restrictions. As of 1/1/2021, we are seeing delivery times ranging from 3/4 week to 2 months. Please use DHL if you are looking for a faster delivery time.
Not all shipment sent using the economy international shipping service include tracking. Please contact us at email@example.com if you need to know if tracking is included with this service.
Import duties and customs charges:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what additional costs will be prior to buying.
If you have any questions, please email us at firstname.lastname@example.org.
- If there is a problem with your order please notify us within 30 days of receipt date.
- We do NOT charge a restocking fee for return items.
- Return items must be in new and unused condition for a refund.
- Refund is for actual purchase price**. Shipping charges are not refundable.
- If you were not charged shipping for your purchase(or the value of the return(s) takes the order value below what qualified for free shipping), then the original outbound shipping cost will be deducted from your credit or refund.
- We will pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will get an email with instruction on where to return your item(s). We'll notify you via e-mail of your refund once we've received and processed the returned item.