If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will get an email with instruction on where to return your item(s). We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you are an eBay customers, please contact us using eBay's messaging system. Our eBay seller id is philaluthiertools.
For our international customers:
We ship majority of our international shipments by USPS. USPS International First Class package and USPS International Priority Small Flat Rate Box do not include tracking once the package leaves the US. Most international order arrives within 2-3 weeks with a few that can take longer. Most shipping delays are related to the receiving countries customs processing.
Please also note that larger items that do not fit into a Priority Small Flat Rate Box will automatically be shipped by First Class mail package. Any extra shipping paid will be refunded. If you have any questions if something will fit, please email us at support.
Import duties and customs charges:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.